The reporting module of the system will provide you with detailed statistics on what went on:

Who asked what and when to whom? How long did it take? Was the customer satisfied with your level of service? What is the occupancy of your co-workers? Which questions were raised? What is the distribution of the customer requests throughout the day, week, month or year? How long did your customers have to wait? What is the utilization rate of the equipment? etc...

This information can be retrieved from the system at any time.

Thanks to this valuable insight, you have a powerful lever to improve your operational and sales process continuously by re-shaping and remapping your routing plans and streamlining your operations. Based on facts and figures.

The ability to use pre-recorded content as answers to F.A.Q. offers you the possibility and flexibility to automate some of the questions in order to relieve your back office agents, while improving the perceived level of service of your customers.

In short: the system provides very tight management control based on statistical business facts. It enables you to balance the requests from your customers with your available resources.