When using standard equipment – such as a PC with a webcam- the quality of the video will be very good. Nevertheless, the video communication between your back office agent and your customer comes with a limitation.

The biggest flaw is the lack of aligned eye contact. The camera of your agents PC is placed outside the display area (on top of the screen). As a result, your website visitor will not experience genuine eye contact from your agent. Your agent will never look the website visitor straight into the eyes; exactly as is the case with all the other video Communications systems. Yet, genuine eye-contact is essential in human communication and is especially important to convey trust, to service and to sell. To overcome this problem, we have an optional All-inOne ‘Eye-to-Eye CAM’ available. This is a dedicated high-quality audio and video, Workstation with powerfull processor, integrated eye-alignment device, camera, headset and microphone . It is available in portrait and landscape mode; mouse and touchscreen controlled by your agent.

This system is dedicated to the audio and video communication purpose and it has all the content, tools, controls, etc… on-board. Plug and play. Very easy to use. Small footprint. fits on any desk.